Returns and Refunds Policy


 

Returns & Refunds Policy

Introduction At Sedoche™, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please take a moment to read our returns policy to make the return process as simple and quick as possible.

Return Period You have 14 days from the date of receipt of your parcel to return an item to us. After this period, unfortunately, we will not be able to accept a return or offer a refund.

Specific Conditions To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in its original packaging with all tags attached.

The following items cannot be returned for hygiene reasons:

  • Underwear and intimate apparel
  • Pierced jewellery
  • Gift cards
  • Items marked as final sale

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

In certain cases, only partial refunds are granted:

  • Any item not in its original condition, damaged or missing parts for reasons not due to our error
  • Any item returned more than 14 days after delivery

Gifts If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received and inspected, a gift voucher of the corresponding value will be issued by email.

If the item was not marked as a gift at the time of purchase, or if the person who made the purchase had the order shipped to themselves to give it to you later, the refund will be sent to that person, and they will be informed that you have returned the gift.

How to Return an Item

Contact Customer Service: Before sending a return, please contact us at contact@sedoche.com or via our Contact page. We will provide you with detailed instructions for the return process within 24–48 business hours.

Preparing the Parcel: Make sure the item is in the same condition as when you received it. It must be in its original packaging and include all tags.

Sending the Parcel: Once you have received instructions from our customer service team, you may return your parcel. We strongly recommend using a tracked shipping service. Sedoche™ cannot be held responsible for items lost in transit.

Refunds

Return Period: You have 14 days from the receipt of your order to inform us of your intention to return a product. After this period, we will not be able to accept returns.

Change of Mind: If you change your mind after receiving the product, you may return it within 14 days. Products must be unused, unworn, undamaged and in their original packaging.

Defective / Broken Products: If a product has a defect or breaks within 30 days of receipt, please contact us to arrange a replacement or a full refund at no additional cost to you.

Products Damaged on Arrival: If a product arrives damaged, please contact us within 30 days with photographs of the damage to request a replacement or a full refund.

Incorrect Product: If you receive an incorrect product, please contact us within 30 days to arrange a replacement or a full refund. Return shipping costs will be covered by Sedoche™ in this case.

If your order has not arrived within the estimated delivery timeframe, please contact us at contact@sedoche.com and we will be happy to assist you.

Cancellation After Ordering: If you wish to cancel your order after it has been placed, please contact us as soon as possible. We will do our best to stop the shipment, but if the product has already been dispatched, you will need to return it in order to obtain a refund.

Return Shipping Costs Return shipping costs are the responsibility of the customer, except in cases of defective products, products damaged on arrival, incorrect products, or an error on our part. We recommend using a tracked shipping service to ensure the safe return of your item.

Refund Process Upon receipt and inspection of the returned item, we will notify you by email whether the return is approved. If approved, the refund will be processed as soon as possible and automatically applied to your original method of payment within 5–10 business days.

Late or Missing Refunds If you have not yet received your refund, please follow these steps:

  1. Check your bank account again
  2. Contact your credit card company — it may take some time before your refund is officially posted
  3. Contact your bank — there is often a processing time before a refund is displayed
  4. If you have completed all these steps and still have not received your refund, please contact us at contact@sedoche.com

Exchanges If you wish to exchange an item for a different size or model, please contact us via contact@sedoche.com or our Contact page. We will provide you with the necessary instructions.

Questions If you have any questions regarding our returns policy or need assistance, please feel free to contact us at contact@sedoche.com or via our Contact page. Our team will be happy to assist you.

Thank you for your trust, and we hope your purchases at Sedoche™ bring you complete satisfaction.