Payment Issues & Solutions

 

At Sedoche™, we do everything possible to ensure a smooth and secure shopping experience. However, payment issues may occasionally occur. Below is a clear and quick guide to help you resolve the most common situations.

🔒 1. Payment declined by the bank

Issue: Your payment was automatically declined by your bank.

Possible causes:

  • Card spending limit reached

  • 3D Secure verification not completed

  • Card expired or not authorised for online payments

  • Suspected fraudulent activity detected by the bank

✅ Solution :

  • Check with your bank that your card is authorised for online purchases.

  • Try another bank card or use a different payment method (PayPal, etc.).

  • Contact your bank for further details.

🔁 2. Duplicate charge or double payment

Issue: You notice two charges on your bank statement.

✅ Solution :

  • In 99% of cases, one of the payments is automatically cancelled within 24 to 48 hours.

  • You may contact us at contact@sedoche.com for immediate verification.

💳 3. Payment not confirmed but amount debited

Issue: The amount has been charged but you did not receive a confirmation email.

✅ Solution :

  • Wait one hour — the email may be delayed..

  • Check your Spam / Junk folder.

  • If nothing appears, contact our customer service with a screenshot or the transaction ID.

🧾 4. Entry error

Issue: An error was made when entering the card number, expiry date or security code (CVV).

✅ Solution :

  • Double-check the entered details before confirming payment.

  • If unsure, consider using PayPal or Apple Pay.

🌍 5. Billing address issues

Issue: Your card is not accepted due to an unrecognised billing address.

✅ Solution :

  • Ensure the address entered exactly matches the one registered with your bank (name, number, postcode, etc.).

  • Use the “Address line 2” field if necessary.

📩 Need immediate assistance?

Our customer service team is available Monday to Friday from 9am to 6pm to assist you:
📧 Email: information@sedoche.com
📦 We respond within 24–48 business hours.

❤️ The Sedoche™ commitment

We are committed to protecting your data and securing every transaction using SSL encryption protocols. No card numbers are ever stored on our servers. Shop with complete peace of mind.

📍 Tip:

If you are travelling or using a mobile device, we recommend using a stable and secure Wi-Fi connection to avoid any interruptions during payment.